Free beginner course: AI Foundations for Operators
Enroll freeZendesk Chat
Live Chat Software
Live chat and messaging integrated with Zendesk's full customer service suite.
Top Zendesk Chat Benefits
Designed for Your Business
Zendesk Chat is built to address the unique challenges of live chat, helping businesses of all sizes streamline their operations and save time.
Easy to Get Started
Get up and running quickly with an intuitive interface and guided onboarding — no technical expertise required.
Scales With You
Whether you're a solo operator or managing a growing team, Zendesk Chat offers plans and features that grow with your needs.
Integrates With Your Stack
Connect Zendesk Chat with the tools you already use to create a seamless workflow across your entire tech stack.
Top Zendesk Chat Features
Intuitive Dashboard
See everything at a glance with Zendesk Chat's centralized dashboard for live chat management.
Automation & Workflows
Automate repetitive live chat tasks and free your team to focus on higher-value work.
Reporting & Analytics
Make data-driven decisions with built-in reporting that surfaces the metrics that matter most.
Team Collaboration
Work together seamlessly with role-based access, shared views, and real-time updates.
Who is Zendesk Chat for?
Zendesk Chat is ideal for customer support teams already using Zendesk's helpdesk who want to add live chat and messaging capabilities. It's built for support organizations that need unified ticket management across channels. Zendesk Chat excels when you want chat conversations to flow seamlessly into your existing ticket workflow.
Need help deciding if Zendesk Chat is right for your business?
Our consultants can evaluate Zendesk Chat against your specific requirements and recommend the best fit for your team.
Other Live Chat Tools to Consider
Intercom
Customer messaging platform with AI chatbot, live chat, product tours, and help center.
Drift
Conversational marketing and sales platform with AI-powered chatbots.
Tidio
Live chat with AI chatbots, email integration, and e-commerce features for SMBs.
Crisp
All-in-one customer messaging with live chat, chatbot, knowledge base, and CRM.
Ready to stop guessing?
Whether you need a quick automation fix or a full infrastructure overhaul, let's walk through your biggest manual challenge.