Free beginner course: AI Foundations for SMBs
Enroll todayAircall—Phone Systems & Payment Processing Review & Benefits
Phone Systems & Payment Processing
Stack Finder PickAircall is a cloud-based phone system and call center software designed for businesses. It provides a virtual phone system that allows companies to make and receive calls from anywhere using internet-connected devices such as computers, smartphones, or tablets. Aircall offers a range of features and tools to manage phone calls, such as call routing, call recording, call analytics, voicemail, interactive voice response (IVR), and integration with other business software like customer relationship management (CRM) systems. With Aircall, businesses can set up local or international phone numbers, create call queues, and distribute calls among team members. It also supports collaboration features, such as call whispering, call monitoring, and call transfer, which can be useful for training purposes or providing assistance during customer interactions. Aircall's analytics and reporting capabilities help businesses gain insights into call activity, call duration, and other metrics to improve their communication processes. Aircall aims to streamline and optimize communication workflows, enhance customer service, and provide businesses with a flexible and scalable phone system solution.
Top Aircall Benefits
Improve Customer Experience
Reduce wait times by handling customer calls more efficiently through call routing that ensure customer calls are efficiently directly to the appropriate department or representative.
Expand Customer Reach
By having the option for local or international phone numbers, businesses can establish a local presence in multiple locations and expand their customer reach.
Mobility and Remote Work
A cloud-based call system helps teams to work remotely and stay connected with customers and colleagues to ensure business continuity and flexibility.
Higher Customer Engagement Rate
Communicate with your customers via phone calls, SMS, or chat - allowing you to engage with them in their preferred channels and provide seamless multichannel experiences.
Top Aircall Features
Interactive Voice Response (IVR)
Create customizable voice menus that guide callers to the right departments or information, including payment over the phone.
Call Analytics and Reporting
Real-time monitoring and live dashboards give businesses instant visibility into call volumes, wait times, agent availability, on-call activity, call duration, and other metrics - helping businesses to track performance, identify trends, and make data-driven decisions.
Integration with CRM Systems
Integrates with popular customer relationship management (CRM) systems, allowing businesses to sync customer data, access customer information during calls, and streamline workflows.
Who is Aircall for?
Sales Teams, Customer Support Teams, Remote & Distributed Teams, Operations and IT Managers. built for sales and customer support teams in small-to-medium businesses and enterprises. It is designed for companies that want to manage phone calls and text messages directly inside their existing software, like help desks and CRM systems
Need help deciding if Aircall is right for your business?
Our consultants can evaluate Aircall against your specific requirements and recommend the best fit for your team.
Other Phone Systems & Payment Processing Tools to Consider
RingCentral
Cloud communications platform with phone, video, messaging, and contact center.
Grasshopper
Virtual phone system for entrepreneurs and small businesses.
Twilio
Twilio is like a high-tech phone system for businesses.
CallRail
CallRail is a VoIP phone system with payment processing that can be really helpful for businesses.
Ready to stop guessing?
Whether you need a quick automation fix or a full infrastructure overhaul, let's walk through your biggest manual challenge.